Question 1

I don’t have a green thumb… is this product for me?

Accepted Answer

This product is perfect for anyone looking for a houseplant that does not require anything, other than to simply be watered every week by spraying your plant near the base of where it grows. Succulents thrive in this low moisture environment. If they are over- watered they will develop root rot.

Question 2

What plants do you offer?

Accepted Answer

We offer Sempervivum, also known as Hens and Chicks, a common type of succulent. They prefer to be at room temperature (72 F), which makes them the perfect houseplant. If you wish to just purchase a box, and choose your own plants, we will give you $5 off your order.

Question 3

How do I receive this product?

Accepted Answer

We hand-deliver to the Oregon, Mt. Morris, and Chana area at no cost. For a $5 additional fee we deliver to Byron, Grand Detour, Stillman Valley, and Polo area. If you live outside of these areas, don’t worry, we can set up a meeting place and time in Oregon.

Question 4

Is this messy?

Accepted Answer

Our vertical gardens are a mess free, because they live in a moss base, rather than a soil base. The Supervium succulents grow well in sphagnum moss because the moss absorbs the water and pushes it to the plants, and dries out quickly. This allows the garden to hang vertically on the wall, and not spill.

Question 5

What is the price range?

Accepted Answer

We like to keep it simple! As a result, every product costs $65 dollars. If you choose to grow your own plants, instead of our succulents you will receive $5 off. You may have a delivery or shipping fee depending on where you live.Our product includes the frame, succulents, moss, a 6-month box warranty, an informational pamphlet, and a free reusable bag.

Question 6

How can I keep my plants healthy?

Accepted Answer

All you have to do is make sure the moss and succulents are getting the necessary amount of water, and not being overwatered. Sempervivum succulents do occasionally bloom flowers, and when the flowers die, they simply need to be removed. If you would like some help with your plants, feel free to reach out to us.

Question 7

How do I install it?

Accepted Answer

On each box we place a sawtooth bar in the middle of the shadow boxes’ piece of wood. All you must do is put a nail in the wall, which we will provide with your box. If you plan on hanging this on drywall, you must purchase a drywall anchor to hang safely.  With this, you can hang the box on the nail, and it will lay flush against your wall. It will keep the box stable on your wall, and keep it from falling.

Question 8

How do my plants live indoors?

Accepted Answer

The Sempervivum succulents are a very popular and common houseplant. They just need proper water, and if possible sunlight. They thrive best with sunlight, but it is not necessary. If you have any issues or questions about your plant health, please contact us.

Question 9

Does the wood get moldy/go bad?

Accepted Answer

All of our gardens have a protective and sealing layer on the inside of the wooden frames to prevent them from molding or rotting.  However, in the unlikely event that the frame goes bad, please contact us. Our frames have a 1 year warranty and we will repair and replace any frames for free in the first year.

Question 10

How can I hang my garden?

Accepted Answer

All of our gardens are made with a sawtooth bar for a nail already in the back.  Although this way is most encouraged, there is no “right way” to hang our gardens. However, if you have dry wall, do not use a nail. You must use a drywall hook.

Question 11

What is your social benefit?

Accepted Answer

At Urban Roots, our vision is to create a more environmentally aware community.  Our main focus is tackling the overuse of plastic. We do this by not only providing tips on how people can reduce plastic in our informational pamphlet, but also by providing them with a reusable grocery bag.  We want to create change and want to inspire others to do so through our gardens.

Question 12

Why have a vertical garden?

Accepted Answer

Vertical gardens are not only a great way to decorate the interior or exterior of your home, but it is also a great way to help the environment.  They not only create a vibrant wall decoration, but have also been proven to improve air quality. There is no way you can go wrong with a vertical garden!

Question 13

How do I take care of the plants?

Accepted Answer

At Urban Roots, we never want to leave our customers in the dark.  With every purchase of a garden, we include an informational pamphlet that gives users tips on how to take care of their plants.  We also encourage our customers to contact us any time with any questions they may have. If you have any questions, please contact us at urbanrootsvg@gmail.com or (815)-214-9711

FAQ's

Frequently asked questions